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Do we need reservations?

Yes. Ghosts & Gravestones has a limited number of seats per tour and frequently sells out. For more information, go to ghost tour rates and reservations.

What happens if it rains?

We make every attempt to conduct the tours. If weather conditions become severe, the ghost tour may be cancelled. Cancelled tours may be rescheduled or refunded.

Is the tour wheelchair accessible?

Our Ghosts & Gravestones trolleys are not equipped with wheelchair lifts or ramps. If a guest is ambulatory, they can elect to leave their scooter or wheelchair with the attendant and retrieve it at the end of the tour. Please consider our partnering company, A Ghostly Experience Walking Tour, for a wheelchair accessible tour alternative. When purchasing eTickets for groups of 15 or more, please call Customer Service at (904) 829-3800.

Where can I park?

Go to Where to Park for parking available at our departure point.

How long is the tour?

1 hour and 20 minutes.

Is the tour suitable for children?

This haunted tour is rated PG-13 and is intended for the whole family to enjoy.

How much walking is involved?

None. Our open-air “Trolleys of the Doomed” transport passengers to St. Augustine’s most haunted places, where guests will hear stories both strange and unusual where they took place.

Do you tell true stories or do you make them up?

The stories are based on local legend and lore and have been historically researched. The stories weave together the history and haunted tales associated with the sites.

Are cameras allowed on the tour?

Absolutely! Be sure to ask your driver for tips to increase your chances of photographing the supernatural.

Are we going to see a ghost?

Many of our guests have reported unusual sightings on the ghost tour. Remember to bring your camera… you never know what might appear.

Are food and drinks allowed while on the tour?

Food and drinks are welcome. However alcoholic beverages are not allowed under any circumstance for the safety and comfort of all of our guests.

Are dogs allowed on your trolleys?

Service animals are the only animals that are allowed on board the trolleys. A service animal means a dog, regardless of breed or type, that is individually trained to do work or perform tasks for the benefit of a qualified individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. Animal species other than dogs, emotional support animals, comfort animals, companionship animals, and service animals in training are not service animals.

Do you use sensory-sensitive equipment?

For guests with epilepsy and/or photosensitivity, please contact us before booking a tour, as some equipment used features a flashing/strobing effect, and we will need to make the proper accommodations.